Returns

FAQ: Do you accept returns/exchanges?

Answer: Unfortunately, we currently do not accept returns or exchanges. Please visit our refund policy page HERE to learn more.

FAQ: Do you allow refunds for a change of mind?

Answer: Unfortunately, we currently do not accept funds for change of mind. All sales are considered final upon purchase. Please visit our refund policy page HERE to learn more.

 

Shipping

FAQ: To where do you ship? How long does it take you to process an order before it is dispatched?

Answer: We ship only to the continental United States only.  It takes up to 3 buisness days to process an order. Please review our Shipping Policy HERE.

FAQ: Where are your packages shipped from?

Answer: Orders are shipped from our fulfillment center in New Mexico.

FAQ: Do you ship packages internationally?

Answer: We currently do not ship internationally. Please review our Shipping Policy HERE.

FAQ: How do you price your postage?

Answer: Packages are priced based on the carrier and weight of the shipment. PRAY THEN COFFEE uses USPS, FedEx, and UPS to deliver your package. We make it a priority to research the carrier that offers the most cost efficient pricing for our customers.

FAQ: What does “In-transit” mean?

Answer: “In-transit” means that your package has been dispatched (shipped) to the postal office, and that it is en route to the destination postal dispatch center or post office, where a local driver or delivery person will be picking them up to deliver to you. NOTE: In-Transit time starts when your order has been dispatched, and does not include the processing time.

FAQ: How can I track my order?

Answer: Once your order has shipped, we will send you an email with details of your order including the tracking number. Please refer to this email to track updates of your package(s).

 

Payment Methods

FAQ: What payment methods do you accept?

Answer: We currently accept all major credit/debit cards, Apple Pay, Amazon Pay, Shop Pay, PayPal, and Meta Pay.

 

Loyalty Points/Promotions

FAQ: Do you offer loyalty points or reward points, gift certificates, etc.?

Answer: We currently do not offer loyalty or rewards points. Electronic gift cards are available for purchase!

FAQ: Do you offer promotions or discounts? 

Answer: Yes! We have discounts that will run during promotional seasons. Subscribe to our newsletters, and follow us on social media platforms to stay in the loop on promotions!

 

For additional questions you my have, please feel free to contact us HERE, and we will be sure to answer your questions the best we can!